Need help with a bonus, payment or your account? Our support team can assist with questions, account-related issues, technical concerns and general feedback. Contact us by email, use live chat for a quick question, or call if you prefer to speak with someone. For account enquiries, include your registered email address so we can find the right details. If your question is about a promotion or withdrawal, have the relevant offer or transaction details handy when you get in touch.
| Department | Contact |
|---|---|
| Customer support - accounts and technical help | [email protected] |
| General enquiries - questions and feedback | [email protected] |
| Affiliate enquiries - partnership requests | [email protected] |
| Phone - speak with support | +61 2 8614 7392 |
| Working hours - live chat and email | 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or when you need to send documents. Please include a clear subject line, your current contact details and account ID so we can identify your case quickly. Attach relevant files and any reference numbers. Providing accurate information up front helps avoid delays.
Contact Form
Response Time
Support responds promptly: most inquiries are answered within one business day. Complex matters - such as verification or banking queries - may take longer depending on their nature and required checks. If your issue is urgent, use live chat for a faster update. We’ll keep you informed of progress and aim to resolve cases as quickly as possible.
Feedback
Tell us what you think - feedback, suggestions or ideas help shape the site. Send bugs, bonus ideas or feature requests via live chat or email. We review every message carefully and use your feedback to improve services, fix issues and make the site easier to use. Thanks for helping us build a better casino for Australia.