Safe Gambling

At Ozwin Casino, we want gambling to remain a personal choice that does not affect your wellbeing, finances or relationships. Our Responsible Gambling approach is focused on helping you make informed decisions, set boundaries and recognise when it may be time to take a break. Gambling is not a way to make money or solve financial problems. If play stops feeling manageable, contact us to discuss account limits, a time-out or self-exclusion. Support is also available from independent Australian services, whether you need advice for yourself or someone close to you.

Ozwin Casino Responsible Gambling

Take part only if you are of legal age and choose to gamble. Set limits before you begin, and do not spend money needed for essentials. You can stop at any time. If gambling is causing concern, ask us about the account controls available to help you pause or manage your activity.

Managing Your Gambling Activity

Limits and breaks

Contact support to ask about setting a deposit limit on your account. Ask about loss limits and session-time limits too, as availability can depend on the account options offered. Choose limits that fit your personal budget and time, and do not raise them to chase losses.

If you need a short break, contact support to request a cool-off period. For a longer break, you can ask for self-exclusion. Tell us clearly which option you need. During a break, avoid trying to open another account or access gambling services elsewhere.

Recognising When Gambling Is Becoming a Problem

It may be time to seek help if you are spending more money or time than planned, trying to win back losses, borrowing to gamble, or hiding gambling from people close to you. Other signs can include feeling restless when not gambling, missing work or family commitments, or feeling anxious or upset because of gambling.

You do not need to wait until the situation feels severe. If any of these signs sound familiar, pause your play and speak with someone you trust. Contact support if you want help applying an account restriction.

Staying in Control

Decide in advance how much time and money you can afford to spend. Keep gambling separate from essential bills and never use credit or borrowed money to continue playing. Take regular breaks, and avoid gambling when upset, under pressure or affected by alcohol or drugs.

Keep track of your spending and be honest with yourself about how gambling affects your day-to-day life. A limit is useful only if you stick to it. If you find that difficult, take a break and reach out for support.

Professional Help and Support

For confidential help in Australia, contact the National Gambling Helpline on 1800 858 858 or visit Gambling Help Online at gamblinghelponline.org.au. These services can provide support and information for people affected by gambling, including family members and friends.

If you feel at immediate risk or need urgent help, contact emergency services on 000. You can also speak with a doctor or counsellor about how gambling is affecting you.